Solutions

Vision & Culture

Understand why we exist

Our journey

Power of a bank combined with leading cloud technology

Boxed was established in 2022 by NatWest Group to create a new Banking-as-a-Service business in the UK.

Combining our technology stack, banking license, compliance expertise and operational support, our vision is to power the UK’s best embedded financial experiences. Today, we employ more than 600 people across locations in the UK and Poland.

Watch our journey unfold here.

Vision

Our vision is to power the UK’s best embedded financial experiences

Our solutions can be seamlessly integrated into the different services, applications and experiences of businesses and brands operating in every sector and serving every type of customer.

Mission

Our mission is to partner with businesses to help them to deepen customer relationships with our easy to integrate, scalable and compliant banking proposition.

Understanding our culture

It is important for our team, customers, partners, and other stakeholders to learn our values.

Our values are the foundations of the culture at NatWest Boxed. We use these as our North Star to not only support our ambitions as a company but also to guide the development of the individuals in our team.

Behaviours

We start with customers

We think and act customer at every step. With curiosity and respect, we deepen our understanding of each customer’s needs and ambitions, proactively helping them to progress.

We raise the bar

We are always looking to do better, by challenging the status quo and taking risks in the right way. We support each other to be bold, speak out when it matters and adapt to change.

We own our impact

We deliver the best possible outcomes by bringing together diverse skills and perspectives. We prioritise well and take responsibility, even if we get it wrong.